Data retention & deletion

To run attendance, leave, and payroll, Tickin stores: employee names and emails, department and role, attendance and time entries, leave and overtime records, payroll and salary figures, notification preferences, audit logs, and — when you connect them — Slack and Microsoft Teams user IDs. Passwords are stored only as bcrypt hashes; Slack bot tokens and SMTP credentials are encrypted at rest (AES-256-GCM). See the privacy policy and security overview.

While your workspace is active, your data is retained for as long as you keep your account, so the product works. You can edit or remove records (employees, leave, attendance) from within the app at any time.

If a workspace is suspended (for example, after a lapsed subscription), it enters a 60-day retention window. During that time the data is preserved so you can reactivate without loss, and we send reminder emails as the window progresses. This 60-day period is configurable by us but defaults to 60 days.

When a workspace or an employee is removed, Tickin first performs a soft delete: the record is marked deleted (a workspace's status becomes deleted with a deletion timestamp; an employee is marked revoked/inactive) and is no longer accessible in the product. Related session, break, and idle records are removed immediately via database cascade.

Permanent removal of a suspended workspace's underlying data occurs after the 60-day retention window. Current status: the retention window and soft-delete are automated; the final hard-delete of the underlying database is performed as an operational step rather than a fully automated job. If you need a guaranteed, expedited permanent deletion, contact support and we will carry it out.

Our database (Amazon RDS) is backed up daily with a 7-day retention window. Because backups exist, a copy of your data may persist in a backup for up to that window after deletion, then ages out automatically. We do not represent that data is instantly purged from all backups at the moment of deletion.

Removing Tickin from your Slack workspace stops all messages and notifications immediately and marks the integration disconnected; the stored bot token is invalidated. Your HR data in Tickin (attendance, leave, payroll) is unaffected. Full detail: Slack data & uninstall.

An organization admin can request deletion of the workspace and its data. Individual employees should route deletion requests through their organization's admin (the data controller). To make a request, email support@tickin.pro.